Refund & Cancellation Policy

At Kleanza Dry Clean Service, we are committed to providing professional garment care and customer satisfaction. Please read our Refund & Cancellation Policy carefully before booking our services.

Cancellation Policy

Before Pickup

Customers may cancel or reschedule their order before the pickup executive arrives.
Prepaid orders cancelled before pickup are eligible for a full refund.
No cancellation charges apply for early cancellations.

After Pickup

Once garments are picked up and processing has started, cancellation requests cannot be accepted.
Dry cleaning, laundry, steam ironing, and stain-removal services are considered service-based processes and cannot be reversed after treatment begins.

Many professional laundry and dry-cleaning providers follow a similar policy where cancellations are allowed only before garment processing starts.

Refund Policy

Eligible Refund Situations

Refunds may be approved in the following situations:

Pickup was not completed due to operational issues
Duplicate payment was made
Order was cancelled before pickup
Service could not be completed by our team
Verified garment loss or damage caused during processing

Non-Refundable Situations

Refunds will not be provided for:

Completed dry-cleaning or laundry services
Minor color fading, shrinkage, or fabric wear due to garment nature
Stains that are permanently set or non-removable
Delicate fabric reactions during cleaning
Claims raised after the complaint timeline

Industry-standard dry-cleaning policies generally exclude refunds for completed services unless there is verified damage, loss, or service failure.

Reclean & Service Support

If you are not satisfied with the cleaning quality:

You may request a free reclean/rewash within 24–48 hours of delivery.
Garments must remain unused after delivery for quality inspection.
Our support team will review and resolve concerns as quickly as possible.

Several modern laundry services provide limited-time reclean support instead of direct refunds for completed cleaning services.

Damage & Loss Policy

Kleanza handles every garment with utmost care using professional cleaning methods. However:

Customers are advised to check pockets before handing over garments.
Pre-existing damage, weak fabric, embellishment issues, or color bleeding risks should be disclosed during pickup.
Compensation, if applicable, will be evaluated according to garment condition and service value.

Professional dry-cleaning businesses commonly limit liability for delicate fabrics, embellishments, and pre-existing garment conditions.

Refund Processing Timeline

Approved refunds are processed to the original payment method.
Refund timelines may vary between 5–10 business days depending on banking partners and payment gateways.