Privacy Policy

Last updated: March 01, 2025

Kleanza Cleaning Solutions Pvt. Ltd (“Kleanza”) values your privacy. In this Privacy Policy (“Policy”), we describe the information that we collect about you when you visit our website, www.kleanza.in (the “Website”) and use the services available on the Website (“Services”), and how we use and disclose that information.

If you have any questions or comments about the Privacy Policy, please contact us at contact@kleanza.in. This Policy is incorporated into and is subject to the Kleanza Terms of Use, which can be accessed at www.kleanza.in/terms. Your use of the Website and/or Services and any personal information you provide on the Website remains subject to the terms of the Policy and Kleanza’s Terms of Use.

In terms of the Information Technology (Intermediaries Guidelines) Rules, 2011 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, any grievance or complaint may be intimated to Grievance Officer, who may be reached at Plot No. 336, S.F. UDYOG VIHAR, PHASE IV GURGAON Gurgaon HR 122015 IN. The complaint shall be redressed within a period of 1 (one) month.

A. Collection of Your Personal Information

1. COLLECTION OF PERSONAL INFORMATION

“Personal information” is defined to include information that whether on its own or in combination with other information may be used to readily identify or contact you such as: name, address, email address, phone number etc.

We collect personal information from Service Professionals offering their products and services. This information is partially or completely accessible to all visitors using Kleanza’s website or mobile application, either directly or by submitting a request for a service. Service Professionals and customers are required to create an account to be able to access certain portions of our Website, such as to submit questions, participate in polls or surveys, to request a quote, to submit a bid in response to a quote, and request information.

Service Professionals, if and when they create and use an account with Kleanza, will be required to disclose and provide to Kleanza information including personal contact details, bank details, personal identification details (such as PAN card, Aadhar card, phonebook, call logs etc.) and participate in polls or surveys or feedbacks etc. Such information gathered shall be utilized to ensure greater customer satisfaction and help a customer satiate their needs. The type of personal information that we collect from you varies based on your particular interaction with our Website or mobile application.

Consumers: During the Account registration process and during your usage of Kleanza’s website or application, we will collect information such as your name, postal code, telephone email address and other personal information. You also may provide us with your mailing address, and demographic information (e.g., gender, age, political preference, education, race or ethnic origin, and other information relevant to user surveys and/or offers). We may also collect personal information that you post in your Offer, Profile, Wants, or Feedback, and any comments or discussions you post in any blog, chat room, or other correspondence site on the Website or mobile application, or any comments you provide during dispute resolution with other users of the Website or mobile application.

Service Professionals: If you are a Service Professional and would like to post any information about yourself, we will require you to register for an Account. During the Account registration process, we will collect your business name, telephone number, address, zip code, travel preferences, a description of your services, a headline for your profile, first and last name, and email address. Other information may also be required to be provided to Kleanza whilst you avail and use Kleanza’s website or application. In addition, you may, but are not required to, provide other content or information about your business, including photographs and videos. We also may collect payment information, such as credit card information, from you.

Background Verification: The Service Professional acknowledges that as part of the on-boarding process, the Company or an entity/agency appointed or nominated by the Company (“Verifier”), may undertake background verification checks of the Service Professional in order to authenticate inter alia the genuineness and competency of the Service Professional.

Kleanza reserves the right to record the conversations between service professionals and consumers facilitated by Kleanza through the messaging/chat mechanism on the platform or the calls made through the virtual numbers provided to safeguard the privacy of consumers and service professionals. All the chat/messaging logs or call recordings can be used to but not limited to monitor and prohibit abuse, safeguard the rights of consumers and service professionals, resolve disputes.

If we deem it necessary, in our sole and absolute discretion, we may also ask for and collect supplemental information from third parties, such as information about your credit from a credit bureau (to the extent permitted by law), or information to verify any identification details you provide during registration.

We and our third party service providers use cookies, web beacons, and other tracking technologies to collect information about your use of our Website and Services. Currently, we do not honour browser requests not to be tracked.

B. How Kleanza Uses the Information We Collect

(same content, name updated only)

C. Electronic Newsletters, Invitations, Polls and Surveys

D. Security

E. Disclosure

F. Links to External Websites

G. Updating, Deleting and Correcting Your Personal Information

H. What Choices Do I Have Regarding Use of My Personal Information?

I. Third-Party Ad Networks

J. Your Full Name and Use of Kleanza Information

K. User Generated Content

L. Privacy Policy Updates

THIS POLICY IS CURRENT AS OF THE EFFECTIVE DATE SET FORTH ABOVE. KLEANZA MAY, IN ITS SOLE AND ABSOLUTE DISCRETION, CHANGE THIS POLICY FROM TIME TO TIME BY UPDATING THIS DOCUMENT.