Terms And Conditions-Kleanza

1. Contractual Relationship

These Terms & Conditions (“Terms”) govern the access or use of services made available by Kleanza (“Company”, “we”, “our”, “us”).
By accessing our website, mobile application, or availing any of our services (“Services”), you agree to be bound by these Terms. If you do not agree, you must not use our Services.

Kleanza reserves the right to update or modify these Terms at any time without prior notice. Continued use of the Services after changes means you accept the revised Terms.

Privacy Policy

Your use of Kleanza services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. The Privacy Policy forms an integral part of these Terms.

2. Payment & Billing

  • Payments can be made via cash, UPI, cards, wallets, or other digital payment modes.

  • An estimated bill may be provided at the time of pickup.

  • Final billing is based on actual items processed.

  • Express or urgent delivery may attract additional charges.

  • Kleanza shall not be responsible for issues arising from fabric quality, color bleeding, shrinkage, or pre-existing damage.

3. Booking & Service

  • Orders can be placed via website, app, or customer support.

  • Free pickup and delivery may be subject to a minimum order value.

  • Customers are advised to verify item count at the time of pickup.

  • Delivery timelines are estimates and may vary due to operational or external factors.

4. Inspection, Claims & Compensation

  • Customers must inspect garments at the time of delivery.

  • Any complaint must be reported within 24 hours of delivery.

  • Kleanza does not guarantee complete stain removal.

  • Liability for any proven damage shall be limited to a maximum of 5–6 times the processing cost of the garment or a capped amount, whichever is lower.

  • No claims will be entertained after the specified claim period.

5. User Responsibilities

  • Users must provide accurate contact and address details.

  • You must be at least 18 years of age to use our Services.

  • You are responsible for maintaining confidentiality of your account details.

  • Services must not be used for any unlawful or prohibited purpose.

6. Disclaimer & Limitation of Liability

  • All services are provided on an “as-is” and “as-available” basis.

  • Kleanza makes no warranties regarding uninterrupted or error-free services.

  • Kleanza shall not be liable for indirect, incidental, or consequential damages.

  • Total liability, if any, shall be limited as per company policy.

7. Governing Law & Dispute Resolution

These Terms shall be governed by the laws of India.
Any dispute shall be resolved amicably, failing which it shall be referred to arbitration under applicable Indian laws. The jurisdiction shall remain within India.

8. Miscellaneous

  • All content, logos, and branding belong to Kleanza and are protected by intellectual property laws.

  • Any grievances or complaints can be addressed via our official contact channels.

  • Failure to enforce any provision shall not be deemed a waiver of rights.

By using Kleanza services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.